Taken from Contains over 50 exam-style questions Test Questions Workspaces 1. Which of the following is not a way to create a Workspace? By creating a Blank WorkspaceBy copying an existing WorkspaceBy merging two WorkspacesBy importing a Workspace Export File Navigation Sets 13. When creating a Navigation Set, to add…
Category: Oracle Service Cloud
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What is Oracle Service Cloud?
What is Oracle Service Cloud? OSvC (which we will adopt from now on to save a bit of space) is a modern, easy-to-use and easy-to-configure cloud-based contact center and customer service platform that lets contact center agents manage customer interactions across all channels – mail, phone, web chat and social…
Answers to Oracle Service Cloud Questions | Sample Exam Training
From time to time in your career as an Oracle Service Cloud user, consultant or administrator, you will be called upon to demonstrate your knowledge. This might be in the form of an assessment, an interview or some sort of examination either at corporate or a higher level. The book…
An Introduction to Oracle Service Cloud | RightNow
Before You Start Before you dive in and begin working, there are a couple of things that you will need to check and understand about your OSvC environment and the associated applications. So let's get started by calling out the components of the OSvC world. Components of Oracle Service Cloud…