Oracle Service Cloud Exam Questions

Taken from

Getting Started with Oracle Service Cloud [OSvC]
Contains over 50 exam-style questions

Test Questions

Workspaces

1. Which of the following is not a way to create a Workspace?

  • By creating a Blank Workspace
  • By copying an existing Workspace
  • By merging two Workspaces
  • By importing a Workspace Export File

Navigation Sets

13. When creating a Navigation Set, to add a Quick Search to the Navigation Set, which of the following describes the correct steps?

  • In the Navigation Set Explorer, select the Quick Search checkbox, then add any search Reports from the Public Reports folder into the Quick Search by clicking the Add button
  • In the Navigation Set Explorer, select the Quick Search checkbox, then add any search Reports from the Public Reports folder into the Quick Search by double-clicking it
  • In the Navigation Set Explorer, select the Quick Search checkbox, then add any search Reports from the Public Reports folder into the Quick Search by dragging it onto the lower portion of the right column

Staff Management

19. Which of the following lists the Fields required when creating a new Staff Account?

  • First Name, Last Name, Profile, Default Currency, Default Country
  • First Name, Display Name, Profile, Default Currency, Default Country
  • First Name, Display Name, Profile, Default Time zone, Default Currency
  • First Name, Last Name, Profile, Default Time zone, Default Country

Menus

25. What is meant by a customizable Menu in OSvC?

  • A dropdown menu for a field in a standard Object
  • A Navigation Menu
  • A Toolbar
  • A menu-only Custom Object

Agent Scripts

31. To auto size an image on a Script page, describe what you would need to do.

  • Select the image, right-click the image and select the Position option from the context menu
  • Select the image, select Position from the Object Tools Design Tab of the Ribbon
  • Select the image, select Size from the Object Tools Design Tab of the Ribbon
  • Select Image from the Object Tools Design Tab of the Ribbon

Workflows

39. Workflow Elements have different shapes. Which shape is used for Automation steps?

  • A Circle
  • A Square
  • A Diamond
  • A Three-dimensional box

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Answers to Oracle Service Cloud Questions

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